I didn’t expect one simple membership setting to make me double-check every recurring subscription I had. If you have decided to cancel Kogan membership, you are probably wondering whether you can do it in a few minutes without losing benefits you have already paid for. The good news is that the process is straightforward once you know where to look.
To cancel Kogan membership, sign in to the same Kogan store where you originally joined, open your Kogan FIRST membership settings, and turn off automatic renewal. Your membership stays active until the end of the current billing period, although the membership fee is generally non-refundable. Before jumping into the steps, there are a few important things you need to review first. So let’s start with it!
Things to Know Before Cancellation
The price of Kogan FIRST is $129 AUD annually. It typically allows one to start on a free trial basis for 14 days. This 14-day period is more significant than people think because during this time you either pay or you don’t.
Here are the main factors that will dictate your experience:
- Free trial cancellations stop everything immediately. No charge lands on your card.
- Paid membership cancellations do not refund the fee. But your benefits keep working until your current period ends.
- Reminder emails go out before renewal, so check your inbox around three days before your billing date.
- The store matters. Kogan FIRST also runs across Dick Smith, Matt Blatt, and Brosa, but you can only cancel from the exact store you signed up on.
How to Cancel Kogan Membership?
Once you know which store you registered on, the actual cancellation only takes a couple of clicks. Here is the full walkthrough:
Step 01: Log in to your account on the store where you originally joined (Kogan, Dick Smith, Matt Blatt, or Brosa).
Step 02: Go to the Account Settings menu.
Step 03: Hover over your account name and select Kogan FIRST from the drop-down menu.
Step 04: Click Cancel Renewal.
Step 05: Confirm when prompted. Do check for the status message showing your renewal is off. You are done if the “Enable Auto-Renewal” button appears.
How to Get a Refund for Kogan First Renewal?
Kogan’s terms are blunt! They read, “you will not be refunded your membership fee regardless of whether you made any eligible purchases or have taken advantage of any Kogan FIRST benefits.” That said, the outcome is not always as fixed as the terms suggest, especially for accidental or unnoticed renewals.
- Trial charges are the exception. Cancel within your 14-day free trial, and you won’t be charged at all, no matter what.
- Accidental renewals are worth a message. If you were charged right after an auto-renewal you did not catch in time, contacting Kogan support and explaining the situation sometimes results in a goodwill refund, even though it is not guaranteed by their terms.
- Go through Customer Care. Submit your request through the Kogan Help Center rather than relying on email alone, since it creates a trackable ticket.
Why Cancellation Can Be Challenging?
The cancellation button itself is not hidden once you know where to look, but a surprising number of people still get stuck. Part of the problem is the checkout process itself. Kogan FIRST is often added through a pre-ticked box during a regular purchase, so many members never consciously chose to sign up in the first place.
The other snag is the multi-store structure. If you signed up using Dick Smith, you will be unable to locate your membership when you search for it on Kogan. Because these stores have their own independent sign-ups.
Timing adds a third layer of frustration. Because renewal happens automatically and silently, a missed reminder email is often the only warning before the charge lands.
Alternative Options
Canceling outright is not the only path if you are on the fence about losing the membership entirely.
- Let the trial expire naturally if you are still deciding, since it converts to paid automatically only if you take no action.
- Downgrade your shopping habits instead of canceling, using Kogan FIRST only during sales periods where the free shipping and discounts genuinely offset the fee.
- Set a renewal reminder a week before your billing date if you want to keep the option to cancel without relying on Kogan’s own email alert.
What to Expect After Cancellation?
Once you have clicked Cancel Renewal, nothing changes immediately, and that’s by design. Your Kogan FIRST benefits, including free shipping and member discounts, stay active for the rest of your current billing period.
When that period ends, the membership simply does not renew. No further charge should hit your card, and you won’t need to take any additional action for it to lapse.
If you do see a charge after canceling, treat your confirmation screen or email as proof and raise it with Kogan support right away.
Conclusion
That is really all there is to it. To cancel Kogan membership, you just need to log into your account, find Kogan FIRST in your account settings, and click Cancel Renewal, keeping in mind that refunds are the exception rather than the rule.
If you are still within your free trial, act before day 14 to avoid any charge entirely. And if you have already been billed, a polite message to Kogan support costs you nothing to try.
FAQs
1- Can I still use Kogan FIRST benefits after I cancel the renewal?
Yes. Your benefits remain fully active until your current membership period ends, even though you have already turned off auto-renewal.
2- Does canceling my Kogan FIRST membership also cancel my Kogan account?
No. Canceling Kogan FIRST only stops the membership and its perks. Your general Kogan shopping account stays open and unaffected.
3- What if I can’t find the Cancel Renewal button in my account?
It usually means your renewal is already canceled, or you are logged into the wrong store. Try the store you originally signed up on, or contact Kogan support directly.
4- Will I be charged again if I forget to cancel before the trial ends?
Yes. Once the 14-day trial ends without cancellation, it automatically converts into a paid annual membership and your card gets charged.
5- Can I re-join Kogan FIRST later after canceling?
Yes. You can sign up again at any time. However, a new membership typically starts at the standard, non-discounted price rather than at a past promotional rate.
