Opening the fridge to find three unopened meal boxes stacked from weeks you never got around to eating is usually the moment people decide it is time to cancel Factor subscription. If that is where you are, the good news is that Factor built cancellation to be self-service. You do not need to call them unless you want to. Let’s dive in to know how to cancel Factor subscription.
To cancel your Factor subscription, log in to your account. From there, head to Plan Settings and select Deactivate My Plan from the Status section. The same option is available in the mobile app. However, the option is tucked in a slightly different spot.
Things to Know Before Cancellation
There are only a few timing factors that determine how well the entire process goes or whether you will get another box sent to you. And here are those factors:
- The cutoff runs on Pacific Time. Deadlines are set at 11:59 pm PST, 5 days before your scheduled delivery, regardless of your own time zone.
- Miss the cutoff, and that box still ships. Once you deactivate after the deadline date, no further orders are delivered, but your scheduled order will be delivered anyway and charged as usual.
- Deactivation does not mean deletion. Even though the app refers to it as a deletion, it only deactivates your service. When you reactivate it, you have to log in to your account.
- Already-shipped meals typically are not refundable. Since the food is fresh and perishable, once a box is processed, a refund for that week is generally not available.
With the groundwork covered, here is exactly how to get it done through each method Factor offers.
How To Cancel Factor Subscription?
Factor allows you to cancel your subscription via website, app, phone, chat, or email. Here is how to cancel Factor subscription by following the methods below:
How to Cancel Factor Subscription via Website?
This is the most direct route if you are on a desktop or laptop, and it takes just a few clicks once you are logged in.
Step 01: Log in to your account at Factor.
Step 02: Go to Plan Settings.
Step 03: Scroll to the Status section and select Deactivate My Plan.
Step 04: Choose an option when prompted, or select Cancel Anyway if you are certain.
Step 05: Select a reason for canceling, then click Deactivate Now to confirm.
How to Cancel Factor Subscription via the App?
The mobile process works a little differently, and it is worth knowing the exact path before you start tapping around.
Step 01: Open the Factor app and log in to your account.
Step 02: Tap the three horizontal lines in the top-right corner.
Step 03: Go to Settings, then select Personal Information.
Step 04: Scroll down and tap Delete Account.
Step 05: Tap Continue to deactivate. This label sounds permanent, but it functions the same way as deactivation on the website. Your deliveries pause rather than your account disappearing for good.
How to Cancel Factor Subscription via Phone, Chat, or Email?
Prefer talking things through, or running into an issue the self-service option does not resolve? Factor’s support team handles cancellations directly through a few channels.
- Phone: Call (888) 573-5727 and ask the representative to deactivate your plan.
- Live chat: Visit Factor’s contact page and click the chat icon in the corner. You will typically reach a chatbot first and can request a live agent if your situation needs one.
- Email: Send a message to help@factor75.com stating clearly that you want to cancel, and include your account email to speed up processing.
Support-assisted cancellations can take a bit longer to confirm than the self-service option, so build in a little extra time before your next billing cutoff if you are going this route.
Why Cancellation Can Be Challenging?
The biggest source of confusion is timezone math. Because every cutoff runs on Pacific Time, no matter where you actually live, someone on the East Coast can think they have hours to spare when the window has already closed.
The app’s wording does not help either. Seeing “Delete Account” when all you wanted to do was pause deliveries makes plenty of people hesitate or second-guess whether they are about to lose something permanently, even though it simply deactivates the account.
Just include a box that is already being processed when you make your request, and you may end up with an unexpected fee, not due to any problem with the service, but because the deadline for processing has expired.
Alternative Options
Canceling completely is not the only way to deal with a subscription that is piling up faster than you can eat it.
- Skip a single week. Use the Skip Week option on the website or app if you need a short break rather than a full stop.
- Adjust your meal count. It becomes easier to reduce backlogs while continuing delivery by decreasing order sizes.
- Pause instead of deactivating. Functionally similar to canceling, but framed as a shorter break if you know you will want deliveries again soon.
What to Expect After Cancellation?
Once your deactivation goes through, future billing stops. Any box already in processing before your cutoff will still ship and be charged as scheduled, so do not be surprised if one more arrives shortly after you cancel.
Your account remains intact in the background even when deliveries are paused, so your preferences, past orders, and saved details are usually still there when you decide to come back.
Reactivating later is typically just a matter of logging back in and restarting your plan. You do not need to build an account from scratch or re-enter your information.
Conclusion
And there you have it! That is all the information you will need to cancel Factor membership, whether on the website, via the application, or by contacting the customer support team directly. Self-service is still the quickest way through Plan Settings. No matter which method you choose, it is essential that you bear in mind the deadline in Pacific Time above all else.
FAQs
1- Will I lose my saved meal preferences if I deactivate my plan?
Not at all, since the data about your preferences and settings is usually stored even when your account is deactivated, so no setup will be required in the future.
2- Can I cancel in the middle of a promotional discount period?
Yes, promotional pricing does not lock you into staying subscribed. Canceling means you would lose that specific rate if you resubscribe later.
3- Does Factor send a reminder before the weekly cutoff?
Order reminders are usually sent by Factor before each deadline, but relying solely on email may not be as secure as logging in to your account directly.
4- What happens to unused credits or gift card balances if I cancel?
Your remaining balance will always be associated with your account, even after deactivation. And you can always access the funds when you reactivate your plan.
5- Can I switch plans instead of canceling if I want fewer meals?
Yes, you can adjust your meal count or plan size directly in Plan Settings, without needing to deactivate and restart later.
