Realizing a background check site is still billing you monthly, long after you found what you needed, is a familiar kind of annoyance. If you are ready to cancel your CheckPeople.com subscription, the process itself is short, though it only works through two specific channels. The article talks about how to cancel CheckPeople.Com Subscription. Stay tuned.
To cancel CheckPeople.com subscription, you will need to either call their support line or send a written cancellation request by email, since there is no self-service cancellation button in your account. But that is not as simple as it may seem. There are a few rules, so before I walk you through the step-by-step guide, here are a few details to keep in mind.
Things to Know Before Cancellation
CheckPeople’s payment system has a few quirks that catch people off guard, so a quick rundown helps before you contact them.
- Charges appear under a specific name. Statements show the charge as CHECKPEOPLE*8002672122, not “CheckPeople.com,” which is advisable to check if you are trying to confirm a charge.
- The three-day rule is strict. You must submit cancellation requests at least 3 days before your next billing cycle begins, not on the day it starts.
- Refunds are not automatic. They are handled on a case-by-case basis, and getting one typically means calling and explaining your situation directly.
- A temporary authorization hold may appear first. This is not an actual charge, though it may briefly appear in your available balance before being removed.
With those details in mind, here is exactly how to reach CheckPeople through each working method, starting with the one they recommend most.
How to Cancel CheckPeople.Com Subscription?
CheckPeople.Com supports subscription cancellation via email and by phone. You can opt for the method convenient to you. Here is how to cancel CheckPeople.Com subscription:
How to Cancel CheckPeople.Com Subscription via Phone?
Calling is the method CheckPeople itself identifies as the fastest way to close an account, and it can be resolved in a single conversation.
Step 01: Call 1-800-267-2122 during business hours, Monday through Friday, 8 am to 5 pm EST.
Step 02: Inform the representative that you wish to terminate your subscription package.
Step 03: Give the representative your account email and the last four digits of the credit card associated with the package.
Step 04: Make sure they have completed the termination of your subscription package, and take note of the date and time of your phone call.
How to Cancel CheckPeople.Com Subscription via Email?
Email works well if you would rather have a written trail or cannot call during business hours.
Step 01: Send a message to support@checkpeople.com.
Step 02: State clearly that you want to cancel your subscription plan effective immediately.
Step 03: Include your registered account email and, if available, the last four digits of your payment card.
Step 04: Keep a copy of the email you sent as proof of your request, along with any reply confirming it.
How to Remove Your Personal Information from CheckPeople?
Canceling stops billing, but your listing remains searchable unless you request removal separately. This is worth doing if privacy is part of your reasons for leaving.
An opt-out can be submitted via the privacy rights page at CheckPeople or by using the same support number you use to cancel your account. Since removals and billing are usually processed independently, you do not need a separate phone call about your removal.
Why Cancellation Can Be Challenging?
The lack of a self-cancellation button is the key problem. In the absence of an online cancellation option, any cancellation request would require contacting a representative directly or waiting for an email response, making the process slower than clicking a button on the account page.
The three-day advance notice requirement adds a second layer. Many people do not realize their billing date is approaching until the charge has already gone through, because no reminder email is sent in advance.
Refund uncertainty rounds out the common complaints. Because refunds are granted on a case-by-case basis rather than guaranteed, some users report needing more than one call to have an unwanted charge reversed.
Alternative Options
If you have not yet completed your work with CheckPeople, two simple steps may solve the problem.
- Track your billing date directly. With no reminder coming through, putting your renewal date in your personal planner will ensure you are never surprised by unexpected costs.
- Downgrade before canceling. If cost becomes a primary concern, it would be wise to inquire about downgrading plans rather than canceling subscriptions entirely.
- Set up a card alert. There are numerous bank apps that let you mark a particular merchant so you know when CheckPeople charges you.
What to Expect After Cancellation?
Your CheckPeople subscription will not automatically renew after you cancel it. So you should not see any further deductions from your account. You will also retain access to your search results for the remainder of your current billing period.
In the event that you ask for a refund together with the cancellation, the process of receiving the refunded money could take about 10 business days. The processing period will be dependent on the bank or the method of payment used.
Keep your cancellation confirmation, whether it is a phone reference number or an email response. This will give you proof of cancellation if you are charged again on your next statement despite successfully canceling the subscription.
Conclusion
That covers everything needed to cancel CheckPeople.com subscription, whether you call their support line or send a written request by email. Acting at least three days before your next billing date is the key to ensuring the process goes smoothly and does not cost you an extra cycle.
If privacy is part of your reason for leaving, do not stop at cancellation. Submitting a separate removal request also clears your listing from their search results.
FAQs
1- Is CheckPeople considered a consumer reporting agency under the FCRA?
No. CheckPeople states directly in its terms that it is not a consumer reporting agency, so its reports cannot legally be used for employment, credit, or housing decisions.
2- Will I be refunded if my search does not turn up a criminal record?
No. CheckPeople’s terms specifically state that the absence of a criminal record is not grounds for a refund, as the service reflects only publicly available records.
3- Can someone else cancel my CheckPeople subscription on my behalf?
Generally no, since verifying your account typically requires your registered email or card details, which only the account holder would have readily available.
4- What happens if I forget my password and cannot access my account to cancel?
You do not need account access to cancel. Phone and email cancellations only require your associated email and card details for verification.
5- Does canceling my subscription also delete my payment information from CheckPeople’s systems?
Not automatically. Cancellation stops future billing, but removing stored personal or payment information typically requires a separate request through their privacy rights process.
